STORE POLICY

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We're thrilled to have you as a customer. Please take a moment to read through our store policy to ensure a smooth shopping experience. By making a purchase, you agree to the terms outlined below.

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1. Shipping & Processing Times:

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• Order Processing: All orders are typically processed within 1-3 business days. Please note that processing time does not include weekends or holidays.

• Shipping Methods: We offer various shipping methods, including standard, expedited, and express shipping. Delivery times vary based on your location and the shipping method selected at checkout.

• Shipping Costs: Shipping costs are calculated based on your location and selected shipping method. You can view your shipping charges at checkout before completing your order.

• Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your package.

• Shipping Delays: We strive to ensure timely delivery, but please note that shipping times may be affected by factors beyond our control, such as weather conditions, holidays, or carrier delays.

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2. Returns & Exchanges:

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• Return Policy: Due to the nature of our products (beauty items), we do not accept returns or exchanges. All sales are final. However, if there is an issue with your order, please contact us within 7 days of receiving your items.

• Damaged or Defective Products: If you receive a damaged or defective item, please contact us immediately with a photo of the product and packaging. We will gladly replace it or issue a refund based on the situation.

• Order Issues: If there is an error with your order (e.g., incorrect items shipped), please reach out to us within 7 days, and we will resolve the issue promptly.

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3. Cancellations:

• Order Cancellation: We process orders quickly, but if you need to cancel or make changes to your order, please contact us within 24 hours of placing the order. After 24 hours, we cannot guarantee that changes or cancellations will be possible.

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4. Customer Service:

• Contact Us: If you have any questions or concerns, please feel free to reach out to our customer service team at th3lashloung3@gmail.com We aim to respond to all inquiries within 48 hours.

• Feedback & Reviews: We love hearing from our customers! Please leave us a review or share your feedback to help us improve and serve you better.

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5. Privacy & Security:

• Data Protection: We respect your privacy and protect your personal information. Your payment and personal data are processed securely through our trusted payment gateways.

• Cookies: By using our website, you agree to our use of cookies to enhance your shopping experience and for analytics purposes.

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6. Terms of Use:

• By browsing and purchasing from Anni's Lash Lounge,  you agree to comply with our Terms of Service, Privacy Policy, and any additional terms applicable to your order.

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7. Changes to Policy:

• We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, and the date of the most recent update will be reflected at the bottom of the page.

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Thank you for shopping with us! We appreciate your support and look forward to providing you with the best lash products.